In today’s complex working world, HR professionals definitely need to be equipped with counselling skills other than just dealing with staff selection, appraisal, training etc. as they also have to handle employee’s grievances, conflicts between employees and poor performance.
These counselling skills would help HR professionals to handle employee’s grievances, conflicts or performance-related problems in ways that not only it rectifies the situation but also increase employee’s productivity. HR professionals would also be able to handle disciplinary matters more competently.
Who Should Attend
This programme is a skills-based course designed for those who are performing HR function, or who have some experience, but no formal training, who would like to broaden their counselling knowledge and develop their counselling skills.
- To understand the importance of counselling in the workplace
- To ensure participants understand the role of counselling and responsibilities of HR professionals as counsellors, and the importance of each one.
- To identify the skills involved in counselling employees, specifically in employees’ grievances, inter-personal conflicts, family-related, attitude/behaviour, emotional/ psychological and disciplinary matters.
- To acquire the skills of counselling through role-play and practice.
- To identify techniques of counselling in a workplace.
- To identify key counselling strategies in work-related problems.
- To identify employee strength or weakness and counsel according to the programme details below
Module 1: Introduction to Counselling in the HR Setting
- What is Counselling?
- The role and responsibilities of a counsellor
- Differentiating counselling from coaching, advise-giving or problem-solving
- Counselling in an HR setting
- Establishing the counselling relationship
- Rapport Building
- Sharpening observational skills; non-verbal signals
- Core Conditions in Counselling
- Introduction to Counselling Skills – An HR Perspective
- Attending Skills – SOLER (5 steps to Active Listening)
- Interviewing Skills
- A) Listening
a) Focus on the person, not the problem
b) Take in the whole message: content and effect
- B) Responding
d) Feedback in counselling
- A) Listening
Module 2: Counselling Skills for HR Professionals
- The Counselling Process
• Building rapport
• Explore and understand
- Awareness of Self
• Self-awareness, self-care
• Self in the counselling process
- Ethical and Legal Concerns
• Ethical Issues in counselling
• Legal Issues in counselling
Module 3: Application of Counselling Skills in an HR Environment Life Issue
Issues at the Workplace
- Work issues
• Absence and Sickness
• Grievance and Disciplinary
• Worker’s well-being
• Overview of Employment Act and Basic Industrial Relations
- Home/Self issues
• Grief issues
• Parenting Issues
• Marital Issues
• Financial Problems
• Psychological Issues
• Inter-personal Relationship Problems
• Application of suitable counselling techniques
• Case study examination and/or Counselling exercise
- Stress Management
• Counselling Stress in the workplace
• Physical/behavioural signs of stress
• Stress reduction planning
• Tactics to combat stress
• Case study and/or Counselling exercise (role-plays)
Module 4: Case Studies and Learning Review
The analysis of live case studies developed in module 3 shall provide practical examples and knowledge of counselling in the workplace.
- Case Studies
• De-constructing the various parts of case studies
• Constructing clear, concise application of counselling skills and intervention.
- Learning Review
• Course evaluation – measurement of learning outcomes.
• Considering opportunities for professional / personal development in counselling
• Integration of counselling skills into the HR process
• Facilitating goal and target setting
- Group discussions
- Group exercises
- Case studies
- An understanding of fundamentals of counselling process and building the counselling relationship.
- Acquiring the counselling skills required to and intervention strategies to perform employee’s counselling in a safe environment.
- The ability to practise skills, such as handling employee’s grievances and disciplinary matters competently and professionally.
Time: 9.00am – 5.00pm
SHRI Members: S$350.00
(Sign up for SHRI Membership to enjoy $50 off course fee!)
(Course fee is subject to 7% GST)
Limited Seats only, sign up now to avoid disappointment!
*Grant amount indicated here does not include absentee payroll (AP) funding as this is dependent on the trainee’s hourly basic salary (other than for trainees supported by surrogate Employers, where AP is computed on flat rate independent of salary).
Desmond has extensive experience in human resources and organisational development, both in the United States and around Asia. His career journey has taken him between consulting and several senior leadership roles in talent management/ organisational development across multiple industries. He was previously the Managing Director for premier HR consulting firm and is now the Principal Consultant with Argonite Consulting & Advisory, focusing on enabling leadership success, realising organisational transformation & designing talent management frameworks.
His expertise encompasses the design and implementation of assessment and development centers, change and talent management processes, executive coaching, organisational development interventions, as well as capability building and development/ learning strategies. Desmond’s consulting experience spans across industries including pharmaceuticals, logistics, heavy industries, finance (banking and insurance), FMCG, manufacturing, shipping, information technology, oil and gas, and telecommunications.