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IHRP Course

Emerging Technologies for Excellent Human Resource Service Delivery & Operational Excellence

Next intake on


2 Days

16 training hours


05 Mar 2024

18th Intake (5 & 6 March 2024)


18 Hours

HR-related training hours



Inclusive of GST

Inclusive of 9% GST

To provide an updated overview of the emerging trends of technology-driven human resource management or commonly known as e-HRM to meet the changing needs of new Human Resource Service delivery. As technology becomes more prevalent and cost-effective, many HR services and delivery methods cannot do without HR technologies and related practices. However, many HR professionals, especially in the SMEs, have yet to embrace HR technologies and related practices.

The course aims to bring these HR professionals to the level of foundational HR technology savvy level to take advantage of the trends that will revolutionise the Digital HR world to help maximise human potential and gain business competitive advantage. This is also vital in the journey of becoming a smart nation with the permeation of technology driven management tools.

Course Objective

The 2-day short course explores and evaluates the various Emerging Technologies that affect the effectiveness and efficiencies of human resource service delivery.
The course aims to deliver effective HR services in a cost efficient manner through an optimal and customer-centric service delivery operating model.

The learners shall acquire knowledge to identify opportunities for continuous improvement of service quality or costs, implement HR Transformation programmes to enhance productivity and cost efficiency, adopt a service-oriented mindset and people-centricity in dealing with internal and business stakeholders.

Please visit IHRP website: for more details on Short Course – “Emerging Technologies for Excellent Human Resource Service Delivery & Operational Excellence” has been accredited by IHRP.

Interactive Modules

Interactive learning in the form of searching for information on the internet may be needed from time to time. Hence, a laptop or tablet computer with internet access would be useful during the class time.

Who Should Attend?

Senior Managers, Managers and Executives who are involved (not limited to) in effective and efficient Human Resource Service Delivery & Operational Excellence and responsible for identifying and adopting Emerging Technologies for human resource management.







9am to 6pm (inclusive of 1 hour lunch break) *Registration commences at 8:30am on the first day

Focal Topics

Introduction: The Significance of HR Service Delivery Model

  • Understand the changing nature of HR service delivery
  • Define the scope of HR service delivery strategies to achieve:
    – Service-oriented mindset
    – People-centric policies and processes
    – Cost-efficiency and cost-reduction missions
  • Understand how HR service delivery is influenced by structure, processes and technology
  • Comprehend the prevailing HR service delivery models

Emerging Trends in HR Technology & Practices

  • Envisage the existing and emerging trends of HR Technology and related tools
  • Identify some of the technological tools that provide needed services for the entire Employment Lifecycle
  • Identify some of the approaches to evaluate these emerging HR Technology tools and the relationship of technology and service delivery with technology enablement
  • Identify the opportunities to harness HR Technology and Process re-engineering for continuous improvement
  • Changing Trends in HR Operations

Common HR Technologies available

  • Understand the approaches of identifying the needs for technological driven services needed in the critical stages of Employment Life-cycle
  • Conduct HR service delivery need analysis
  • Develop technological HR service delivery approach for:
    – Sourcing / Staffing / Talent Management
    – Effectiveness of On boarding
    – Employee Engagement
    – Learning and Development
    – Employee Performance
    – Reward Management

Applications of Common HR Technologies

  • Develop technological HR service delivery approach for:
    – Cost efficiency and cost reduction
    – Development of skills and attenuation of skills
    – Manage critical issues and decisions
  • Understand how technology influence the various service delivery models of:
    – HR Business Partnership
    – Centres of Expertise
    – HR Shared Services
  • Describe the transformational HR framework with technological-driven HR Service Delivery
  • Describe the applications of various HR service delivery models

Applications of Technology driven HR service delivery

  • Appreciate the outcome of technology driven HR service delivery and organisational change process;
  • Identify the necessary skill-sets for applying technology for operational excellence in the areas of:
    – People-centeredness services
    – Service-oriented mindset and processes
    – Process optimisation
    – Role change
    – Organisational redesign
    – Continuous Improvement
    – Pitfalls in HR Systems Implementation

Award of Certificate

Participants must achieve at least 75% attendance and must have passed the competency assessments to attain the Statement of Attainment.

The purpose of the short assessment is to help participants know their SWOT and does not guarantee the success/failure in the actual IHRP Certification Assessment.

Please note that the above Short Course – “Emerging Technologies for Excellent Human Resource Service Delivery & Operational Excellence” has been accredited by IHRP.

Next Intakes

18th Intake (5 & 6 March 2024)

05 Mar 2024

Application Closing

27 Feb 2024

19th Intake (7 & 8 May 2024)

07 May 2024

Application Closing

30 Apr 2024

20th Intake (6 & 7 August 2024)

06 Aug 2024

Application Closing

30 Jul 2024

Next intake starts in

1 day

. Apply by

27 Feb 2024

Course Delivery

Course Delivery is made up of a combination of active learning, sharing, discussions, participation and hands-on case exercises and short presentations of discussion outcome.


Mode of Delivery will be via Synchronous e-learning during this pandemic situation until further notice from SSG.

All course registrations are subject to our Terms and Conditions, please click here to view.

Our Trainer

Yeo Keng Kiat

Keng Kiat has over 30 years of extensive experience working in global multinational corporations in the IT, manufacturing and financial industries. He held leadership roles in People Operations, Learning & Development and Organisational Development for over a decade, driving strategic and operational programs in employee & industrial relations, talent management & succession planning, employee engagement, professional
development, and corporate HR services.

Prior to his career in HR, Keng Kiat specialised IT process design and deployment, helping MNCs transform their IT processes to best practices
and trained IT Service Management practitioners to operationalise policies and processes. He also has expertise in Data Centre automation, application change management and mainframe systems support.

Keng Kiat is an ACTA-certified Adult Educator and holds a Specialist Diploma in Advanced Facilitation. As an IBM Recognized Teacher / Educator, he facilitated inhouse corporate training in topics such as leadership, diversity & inclusion, professional integrity and business communications. He is also a Design Thinking practitioner and has facilitated strategic planning interventions to support organizational transformation and operational excellence.

Public courses he facilitates include Workforce Planning, Job Analysis & Redesign, Performance Evaluation, Interview & Selection Techniques, Change Management and essential skills for L&D professionals.

LinkedIn profile:

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HR Skills Framework Competency Standard Code: HRS-BIN-4093-1.1
TPGateway Course Reference Code: TGS-2019501679

Funding Available

SSG Training Grant, SkillsFuture Credit, SFEC Support & UTAP Funding (effective up to March 2025 for self-sponsored NTUC members)

For Training Grant application, please use the following reference code.

TPGateway Course Reference Number: TGS-2019501679

Course Support Period: 20 Mar 2019 to 19 Mar 2025

Funding Criteria

Trainee must attend at least 75% of the course, complete the assessment with a pass or competent result.

Trainee needs to key in the details as mentioned in the eRegistration Form and email the Mandatory Document(s) to the Training Provider.

SkillsFuture Credit

For self-sponsored Singapore Citizen age 25 years and above

Self-sponsored applicant can use the SkillsFuture credit to offset the course fees by applying through

Trainee can check their credit balance and transactions via

Application for SkillsFuture Credit

Upon receipt of email confirmation, trainee will need to log in to SkillsFuture Credit portal to apply for the SkillsFuture Credit and upload the email confirmation & Tax Invoice.

Take a screen shot of the approval with the amount applied for and the word ‘approved’, scan and email it to Training Provider before commencement of the course and upon making fee payment.

Training Provider will collect the NETT Fee (i.e. less the SkillsFuture Credit amount) from trainee.

The receipt that will be issued to trainee will indicate an outstanding amount (i.e. the SkillsFuture Credit amount) which Training Provider will claim from SkillsFuture Credit after the successful completion of the short course.

SkillsFuture Enterprise Credit (SFEC) Support

SkillsFuture Enterprise Credit (SFEC) Support is available for Eligible Employers” Click here for more information.

The SkillsFuture Enterprise Credit (SFEC) encourages employers to invest in enterprise transformation and capabilities of their employees. Eligible employers will receive a one-off S$10,000 credit to cover up to 90% of out-of-pocket expenses on qualifying costs for supportable initiatives, over and above the support levels of existing schemes.

Union Training Assistance Programme (UTAP)

NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for the 2-day Short Course – effective up to March 2025 for self-sponsored NTUC members.

*UTAP supports 50% of the course fees paid cap at $250 per year. Trainee must be a union member throughout the course duration and at the time of claim. Trainee must achieve a minimum of 75% attendance for each application and have sat for all prescribed assessment. Other terms and conditions apply.

Sign up for NTUC Membership here to apply for UTAP funding.
For more information, please click here.

SSG Subsidy Eligibility

Employer SponsoredSelf-sponsoredMid career Enhanced Subsidy (MCES)
Singapore Citizens aged ≤ 39 years/ Singapore PRsSingapore Citizens aged 21 to 39 years/Singapore PRs aged 21 years and aboveCompany-sponsored / Self-sponsored Singapore Citizens aged 40 years and above

SSG Company-Sponsored (effective 1 January 2022)

Non SMESMEMid career Enhanced Subsidy (MCES)
Training Grant
Training Grant
Training Grant
Amount Payable after GST (9%)
Amount Payable after GST (9%)
Amount Payable after GST (9%)

Additional information
Company upon submission of the eRegistration, will need to submit/ email the Mandatory Document(s) of the Trainee to Training Provider upon receipt of Confirmation email. (otherwise Registration will not be completed)

NRIC (Front & Back) – This is to ensure that the Certificate issued is with the correct Name as per NRIC.

SSG Self-Sponsored (Effective 1 January 2022)

NormalMid career Enhanced Subsidy (MCES)
Training Grant
Training Grant
Amount Payable after GST (9%)
Amount Payable after GST (9%)

Additional information

Subsidy type to be keyed in at eRegistration form.

**Mandatory Documents to be submitted/emailed to Training Provider upon receipt of Confirmation email. (otherwise Registration will not be completed.). This is to facilitate Training Provider to apply for SSG Funding on your behalf.

NRIC (Front & Back) – This is to ensure that the Certificate issued is with the correct Name as per NRIC.


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