Outline

The 1-Day short course provides participants with a strong foundation in the factors that drive and obstruct effective communication, offering pointers for planning and conducting conversations strategically with business leaders. The examples and cases discussed in the course will be relevant to the business environment in which an HRBP operates. Participants will gain a good understanding of their communication styles using a commonly used profile assessment.

Objectives

The role of an HR Business Partner (HRBP) involves having regular conversations with business leaders on people matters. Given the fast-paced business environment in which most, if not all, businesses operate, it is vital for the HRBP to conduct these conversations strategically and convey messages effectively in a two-way manner that not only engages the leaders to continue these conversations, but also builds the credibility and trust that these leaders have in HR.

Learning Outcomes

Upon successful completion of the course, participants should be able to:

• Understand the factors supporting and obstructing effective communication.

• Apply their understanding to analyse how to ensure effective communication.

• Understand a process for strategic communication and apply this understanding with stakeholders.

• Understand their own communication style and that of others to optimize communication between themselves and others.

• Understand the key behaviors necessary to be a trusted advisor to stakeholders.

Focal Topics

Effective Communication Model

• The elements of effective communication

• Factors that support and obstruct effective communication

• Applying this model in day-to-day interactions with internal stakeholders as a HRBP

Strategic Communication Process

• What is strategic communication?

• The 8-step process and what goes into each step

• Applying the process to a case study relevant to all HRBPs

Understanding Communication Styles

• The 4 different types of communication styles

• What is my predominant style?

• Strengths and challenges of each style in communicating effectively and strategically

• How to optimise each style to that of the others

Becoming A Trusted Advisor

• Who is a Trusted Advisor?

• The Trust Equation

• The 5 key traits of a Trusted Advisor

Who Should Attend

HR professionals, senior managers, managers, and executives seeking to advance their skill sets in effective communication and gain useful know-how in communicating strategically with internal stakeholders.

Course Delivery

Delivery is made up of a combination of active learning methods to maximise learning effectiveness.

The course incorporates:

• Sharing of experiences and perceptions by participants and the facilitator

• Interactive discussions and use of learning materials among participants and with the facilitator

• Participant-led group work and presentations on case studies

Course Duration

• 1-Day
• 8 Hours (8-hours does not include lunch break)
• 9 IHRP CPD Hours (includes 1-hour lunch break in total)
• 09:00AM to 06:00PM (inclusive of 1-hour lunch break) *Registration commences at 08:30AM

Assessment Method

The 1-Day Short Course focus on the Focal Topics as stipulated in the course.

There will be an Open Book Assessment conducted within the 1-Day Short Course.

This is to help trainees understand the absorption of Learning Outcome, a short assessment is given within the 1-Day Short Course (8-hours).

The purpose of the short assessment is to help the trainees to know their SWOT and does not guarantee the success/failure in the actual IHRP Certification Assessment.

Trainees must achieve at least 75% attendance and must have passed the competency assessments to attain the Statement of Attainment.

Delivery Mode

• Synchronous e-Learning
• This course will be conducted via Zoom platform. Participants are encouraged to sign up for a Zoom account and have a laptop or desktop with “Zoom Client for Meetings” installed.

Course Fees

Fundings Available

Course participants may apply for:

• SkillsFuture Credit (SFC)
• SSG Training Grant
• SkillsFuture Enterprise Credit (SFEC) Support
• UTAP funding. (Sign up for NTUC Membership here to apply for UTAP funding.)

Funding Information

SSG Training Grant, SkillsFuture Credit, SFEC Support & UTAP Funding.

For Training Grant application, please use the following reference code.

TPGateway Course Reference Number: TGS-2020513655

Course Support Period: 01 Dec 2020 to 30 Nov 2024

SSG Subsidy Eligibility

Company-Sponsored

Additional information

Subsidy type must be entered in the e-registration form

**Mandatory Documents to be submitted or emailed to the Training Provider upon receipt of confirmation email. (Otherwise, registration will not be completed.). This is to facilitate the Training Provider in applying for SSG funding on your behalf.

NRIC (Front and Back) – This is to ensure that the Certificate issued has the correct name as per the NRIC.

*Grant amount indicated here does not include absentee payroll (AP) funding, as this is dependent on the trainee’s hourly basic salary (except for trainees supported by surrogate employers, where AP is computed at a flat rate independent of salary).

Self-Sponsored

Additional information

Subsidy type must be entered in the e-Registration form

**Mandatory Documents to be submitted/emailed to the Training Provider upon receipt of confirmation email. (Otherwise, registration will not be completed.). This is to facilitate the Training Provider in applying for SSG funding on your behalf.

NRIC (Front and Back) – This is to ensure that the Certificate issued has the correct name as per the NRIC.

For Self-Sponsored

 Applying for SSG Training Grant

**ONLY APPLICABLE TO SELF-SPONSORED TRAINEES WHO ARE APPLYING FOR SSG FUNDING SUPPORT.

**Mandatory documents must be submitted/emailed to the Training Provider within 24 hours upon submission of registration. (Otherwise, registration will not be completed.) This is to facilitate the Training Provider in applying for SSG funding on your behalf.

NRIC/FIN (Front and Back) – This is to ensure that the certificate issued has the correct name as per the NRIC.

SkillsFuture Credit

For self-sponsored Singapore Citizen aged 25 years and above

• Self-sponsored applicants can use SkillsFuture Credit to offset the course fees by applying through https://www.skillsfuture.gov.sg/credit.
• Trainees can check their credit balance and transactions via https://www.skillsfuture.gov.sg/credit.

Application for SkillsFuture Credit

• Upon receipt of the tax invoice, trainees will need to log in to the SkillsFuture Credit portal to apply for SkillsFuture Credit and upload the tax invoice.
• Take a screenshot of the approval with the amount applied for and the word ‘approved’ and email it to the Training Provider before the commencement of the course.
• The Training Provider will collect the NETT fee (i.e., less the SkillsFuture Credit amount) from the trainee if there is still a remaining amount payable.

Union Training Assistance Programme (UTAP)

• NTUC members enjoy UTAP* benefits of up to S$200.00 each year when they sign up for the 1-Day Short Course.
• *UTAP supports 50% of the course fees paid, capped at S$200.00 per year. Trainees must be a union member throughout the course duration and at the time of claim. Trainees must achieve a minimum of 75% attendance for each application and have sat for all prescribed assessment. Other terms and conditions apply. For more information, please click here.

For Company-Sponsored

• Companies, upon submission of the e-registration, will need to submit or email the mandatory documents of the trainee to the Training Provider within 24 hours of registration submission. (Otherwise, registration will not be completed.)
• NRIC (Front and Back) – This is to ensure that the certificate issued has the correct name as per the NRIC.

SkillsFuture Enterprise Credit (SFEC) Support

SkillsFuture Enterprise Credit (SFEC) Support is available for Eligible Employers. Click here for more information.

The SkillsFuture Enterprise Credit (SFEC) encourages employers to invest in enterprise transformation and the capabilities of their employees. Eligible employers will receive a one-off S$10,000 credit to cover up to 90% of out-of-pocket expenses on qualifying costs for supportable initiatives, over and above the support levels of existing schemes.

Funding Criteria

• Trainees must attend at least 75% of the course and complete the assessment with a pass or competent result.
• Trainees need to enter the details as mentioned in the e-Registration form and email the mandatory documents to the Training Provider.

Award of Certificate

Participants must achieve at least 75% attendance and pass the competency assessments to receive the Statement of Attainment.

Please note that the above Short Course – “Communicating Effectively & Strategically” has been accredited by IHRP.