MASTERING PERFORMANCE CONVERSATIONS FOR ENHANCED BUSINESS PRODUCTIVITY

Course Overview

In today's dynamic workplace, effective performance conversations are crucial for driving organisational productivity and employee development.

This course is designed to equip Line Managers with the necessary skills to conduct impactful and meaningful performance discussions with their team members.  By fostering open communication, setting clear expectations, and offering constructive feedback, Line Managers can motivate their employees, align individual performance with organisational goals, and

address performance gaps effectively.

The course focuses on the strategic importance of performance conversations as a tool to enhance

employee engagement, productivity, and overall business success.

Objective

This course is designed to:

• Equip Line Managers with the knowledge and skills to conduct effective performance conversations.
• Highlight the significance of ongoing feedback and communication in driving organisational productivity.
• Enable Managers to handle challenging performance discussions with confidence and sensitivity. 
• Emphasise the role of performance conversations in employee development and retention.

Course Outline

1. Understanding Performance Conversations and Their Impact

• The strategic role of performance conversations in organisational productivity.
• How ongoing communication influences employee motivation and engagement.
• Aligning individual goals with company objectives to drive performance.

2. Setting Clear Expectations and Goals

• The importance of SMART goals in performance management.
• Techniques for clarifying roles, responsibilities, and performance expectations.
• Tools for ensuring alignment between individual performance and business strategy.

3. Providing Constructive Feedback

• The art of giving timely, specific, and actionable feedback.
• Balancing positive reinforcement with constructive criticism.
• Techniques for using feedback to inspire growth and improve performance.

4. Navigating Difficult Conversations

• Strategies for addressing underperformance and sensitive issues.
• Building confidence in handling resistance, defensiveness, or emotional responses.
• Tools for turning difficult conversations into opportunities for growth.

5. Conducting Productive Performance Reviews

• Best practices for preparing, conducting, and following up on performance reviews.
• Fostering two-way communication and active employee participation.
• Using performance reviews as a tool for development planning.

Learning Outcome

Upon completion of this course, participants will be able to:

1. Understand the Importance of Performance Conversations where Managers will be able to recognise the value of regular, meaningful performance discussions in improving employee engagement and driving business success.    
2. Provide Constructive Feedback and to Offer balanced feedback that acknowledges strengths while addressing areas for improvement in a manner that fosters growth and development.
3. Handle Difficult Conversations with Confidence and Approach performance challenges and underperformance issues with tact and confidence, using proven strategies to resolve conflicts and boost performance.
4. Foster a Culture of Continuous Improvement and Encourage a culture of continuous feedback, learning, and improvement by conducting regular check-ins and performance reviews.
5. Enhance Employee Development and Retention by using performance conversations as a tool to identify development opportunities, build employee skills, and enhance talent retention.