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    Course Overview

    To provide an updated overview of the emerging trends of technology-driven human resource management or commonly known as e-HRM to meet the changing needs of new Human Resource Service delivery. As technology becomes more prevalent and cost-effective, many HR services and delivery methods cannot do without HR technologies and related practices. However, many HR professionals, especially in the SMEs, have yet to embrace HR technologies and related practices.

    The course aims to bring these HR professionals to the level of foundational HR technology savvy level to take advantage of the trends that will revolutionise the Digital HR world to help maximise human potential and gain business competitive advantage. This is also vital in the journey of becoming a smart nation with the permeation of technology driven management tools.

    Course Objective

    The 2-day short course explores and evaluates the various Emerging Technologies that affect the effectiveness and efficiencies of human resource service delivery.
    The course aims to deliver effective HR services in a cost efficient manner through an optimal and customer-centric service delivery operating model.

    The learners shall acquire knowledge to identify opportunities for continuous improvement of service quality or costs, implement HR Transformation programmes to enhance productivity and cost efficiency, adopt a service-oriented mindset and people-centricity in dealing with internal and business stakeholders.

    Please visit IHRP website: for more details on Short Course – “Emerging Technologies for Excellent Human Resource Service Delivery & Operational Excellence” has been accredited by IHRP.

    Who Should Attend

    Senior Managers, Managers and Executives who are involved (not limited to) in effective and efficient Human Resource Service Delivery & Operational Excellence and responsible for identifying and adopting Emerging Technologies for human resource management.

    Focal Topics

    Introduction: The Significance of HR Service Delivery Model

    • Understand the changing nature of HR service delivery
    • Define the scope of HR service delivery strategies to achieve:
      – Service-oriented mindset
      – People-centric policies and processes
      – Cost-efficiency and cost-reduction missions
    • Understand how HR service delivery is influenced by structure, processes and technology
    • Comprehend the prevailing HR service delivery models

    Applications of Common HR Technologies

    • Develop technological HR service delivery approach for:
      – Cost efficiency and cost reduction
      – Development of skills and attenuation of skills
      – Manage critical issues and decisions
    • Understand how to technology influence the various service delivery models of:
      – HR Business Partnership
      – Centres of Expertise
      – HR Shared Services
    • Describe the transformational HR framework with technological-driven HR Service Delivery
    • Describe the applications of various HR service delivery models

    Emerging Trends in HR Technology & Practices

    • Envisage the existing and emerging trends of HR Technology and related tools
    • Identify some of the technological tools that provide needed services for the entire Employment Lifecycle
    • Identify some of the approaches to evaluate these emerging HR Technology tools and the relationship of technology and service delivery with technology enablement
    • Identify the opportunities to harness HR Technology and Process re-engineering for continuous improvement
    • Changing Trends in HR Operations

    Applications of Technology driven HR service delivery

    • Appreciate the outcome of technology driven HR service delivery and organisational change process;
    • Identify the necessary skill-sets for applying technology for operational excellence in the areas of:
      – People-centeredness services
      – Service-oriented mindset and processes
      – Process optimisation
      – Role change
      – Organisational redesign
      – Continuous Improvement
      – Pitfalls in HR Systems Implementation

    Common HR Technologies available

    • Understand the approaches of identifying the needs for technological driven services needed in the critical stages of Employment Life-cycle
    • Conduct HR service delivery need analysis
    • Develop technological HR service delivery approach for:
      – Sourcing / Staffing / Talent Management
      – Effectiveness of On boarding
      – Employee Engagement
      – Learning and Development
      – Employee Performance
      – Reward Management

    Useful information


    2 days; 16 Hours
    9am to 6pm (inclusive of 1 hour lunch break)
    *Registration commences at 8:30am on the first day

    Course Fee

    $744.72 (Inclusive of GST)

    Course participants may apply for SkillsFuture credit, SSG training grant, SFEC support and UTAP funding. (Sign up for NTUC Membership here to apply for UTAP funding.)

    IHRP CPD Hours

    On completion of this course, trainees will earn 18 HR-related Training Hours/ CPD Hours that can be applied towards Application for or Renewal of IHRP certification.

    Course Delivery

    Course Delivery is made up of a combination of active learning, sharing, discussions, participation and hands-on case exercises and short presentations of discussion outcome.

    Award of Certification

    Participants must achieve at least 75% attendance and must have passed the competency assessments to attain the Statement of Attainment.

    The purpose of the short assessment is to help participants know their SWOT and does not guarantee the success/failure in the actual IHRP Certification Assessment.

    Please note that the above Short Course – “Emerging Technologies for Excellent Human Resource Service Delivery & Operational Excellence” has been accredited by IHRP.

    Interactive Modules

    Interactive learning in the form of searching for information on the internet may be needed from time to time. Hence, a laptop or tablet computer with internet access would be useful during the class time.

    Course Approach

    The approach will be to study the contents and the process of Emerging Technologies for Excellent Human Resource Service Delivery & Operational Excellence. Participants are encouraged to adopt a higher level of learning to understand and apply what is learnt to tackle real life organisational scenarios.

    Trainer profile

    Victor Kow

    Registered Management Consultant (RMC) and is a Certified HR Analytical Professional (Advanced)

    Victor Kow has more than 38 years’ experience in senior management functions, strategic human resource management, training & development, management & leadership development, employee relations, information technology management and management consultancy in both the public and private sectors in the Asia Pacific and African regions. He has conducted numerous management training courses and carried out various management consultancy and competency based learning & development workhops in the Asia-Pacific region in both English and Chinese.

    Funding Information

    Funding Available

    SSG Training Grant, SkillsFuture Credit, SFEC Support & UTAP Funding.

    For Training Grant application, please use the following reference code.
    TPGateway Course Reference Number: TGS-2019501679
    Course Support Period: 20 Mar 2019 to 19 Mar 2023

    Funding Criteria

    • Trainee must attend at least 75% of the course, complete the assessment with a pass or competent result.
    • Trainee needs to key in the details as mentioned in the eRegistration Form and email the Mandatory Document(s) to the Training Provider.

    For self-sponsored Singapore Citizen age 25 years and above

    Self-sponsored applicant can use the SkillsFuture credit to offset the course fees by applying through

    Trainee can check their credit balance and transactions via

    Application for SkillsFuture Credit

    • Upon receipt of email confirmation, trainee will need to log in to SkillsFuture Credit portal to apply for the SkillsFuture Credit and upload the email confirmation & Tax Invoice.
    • Take a screen shot of the approval with the amount applied for and the word ‘approved’, scan and email it to Training Provider before commencement of the course and upon making fee payment.
    • Training Provider will collect the NETT Fee (i.e. less the SkillsFuture Credit amount) from trainee.
    • The receipt that will be issued to trainee will indicate an outstanding amount (i.e. the SkillsFuture Credit amount) which Training Provider will claim from SkillsFuture Credit after the successful completion of the short course.

    SkillsFuture Enterprise Credit (SFEC) Support is available for Eligible Employers” Click here for more information.

    The SkillsFuture Enterprise Credit (SFEC) encourages employers to invest in enterprise transformation and capabilities of their employees. Eligible employers will receive a one-off S$10,000 credit to cover up to 90% of out-of-pocket expenses on qualifying costs for supportable initiatives, over and above the support levels of existing schemes.

    NTUC members enjoy UTAP* benefit of up to $200 each year when you sign up for the 1-day Short Course.

    *UTAP supports 50% of the course fees paid cap at $250 per year. Trainee must be a union member throughout the course duration and at the time of claim. Trainee must achieve a minimum of 75% attendance for each application and have sat for all prescribed assessment. Other terms and conditions apply.

    Sign up for NTUC Membership here to apply for UTAP funding.
    For more information, please click here.

    Employer Sponsored Self-sponsored Mid career Enhanced Subsidy (MCES)

    Singapore Citizens aged ≤ 39 years/ Singapore PRs

    Singapore Citizens aged 21 to 39 years/Singapore PRs aged 21 years and above

    Company-sponsored / Self-sponsored Singapore Citizens aged 40 years and above

    Non SME SME Mid career Enhanced Subsidy (MCES)

    Training Grant


    Training Grant


    Training Grant


    Amount Payable after GST (7%)


    Amount Payable after GST (7%)


    Amount Payable after GST (7%)


    Additional information

    • Company upon submission of the eRegistration, will need to submit/ email the Mandatory Document(s) of the Trainee to Training Provider upon receipt of Confirmation email. (otherwise Registration will not be completed)
    • NRIC (Front & Back) – This is to ensure that the Certificate issued is with the correct Name as per NRIC.
    Normal Mid career Enhanced Subsidy (MCES)/th>

    Training Grant


    Training Grant


    Amount Payable after GST (7%)


    Amount Payable after GST (7%)


    Additional information

    Subsidy type to be keyed in at eRegistration form

    **Mandatory Documents to be submitted/emailed to Training Provider upon receipt of Confirmation email. (otherwise Registration will not be completed.). This is to facilitate Training Provider to apply for SSG Funding on your behalf.

    • NRIC (Front & Back) – This is to ensure that the Certificate issued is with the correct Name as per NRIC.

    Next Intakes

    Intake Commencement Date
    14th 1 & 2 December 2022
    Thursday & Friday

    Apply now

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    **All course registrations are subject to our Terms and Conditions,
    please click here to view.

    Payment Methods

    • Bank Transfer
    • Cheque, Bank Draft, Cashier’s Order
      Payable to:SHRI Academy Pte Ltd
    • Credit Card (subject to additional admin charges)
    • Internet Banking
    • NETs
    • Telegraphic Transfer
    • PayNow

    SHRI Academy’s bank details are as follow
    Account Name: SHRI Academy Pte Ltd
    Bank Name: DBS Bank Ltd
    Account No.: 003-906454-3 (Current Account)
    UEN Number: 200722689Z
    Branch Name: DBS MBFC Branch
    Bank Code: 7171
    Branch Code: 003
    Swift Code: DBSSSGSG

    Students should email and notify SHRI Academy immediately of any payment made by Bank Transfer,
    ATM Transfer or Telegraphic Transfer.

    Enquire now

    Contact Us

    Enquiry Phone Number:
    +65 6438 0012

    Enquiry Email:

    Find Us

    137 Cecil Street
    Cecil Building #09-08
    Singapore 069537