Managing Conflict and Mediation for a Better Workplace

Learning Overview

Every day in our workplace, individual’s needs, wants or expectations, are different. Such differences become conflict situations, which can lead to many unpleasant situations that can be harmful to an organization such as strained relationships, stress, and loss of productivity, injury and high turnover of employees.

Resolving conflict in the workplace can be a challenging process for HR professionals or managers. Successfully handling conflict and resolving workplace disputes can have multiple advantages for business performance – improved employee relationships, enhanced productivity and decreasing levels of absenteeism are all positive outcomes of effective dispute management. Hence, effective conflict management and mediation is regarded as a core capability for both HR professionals and line managers.

This workshop is designed to give HR practitioners, managers or supervisors the knowledge of what causes and promote conflicts, how to resolve conflicts and turn into a positive situation that will be an asset to the organization.

Learning Objectives

  • Understand what are the conflicts and the different types
  • Describe the causes of conflict and the different modes
  • Apply techniques to resolve conflicts
  • Apply mediation techniques to resolve issues

Learning Outline

  • Conflict Management Concept
  • Types and causes of Conflict
  • Individual Conflict Handling Styles
  • Mediation Approach

Who Will Benefit

HR, managers, supervisors, team leaders, or anyone who is or will be managing teams or individuals.

Profile of Trainer

Beng Teck has more than 25 years’ experience working in the multinational company as well as in SME. Actively involved in Human Resource Development and had wide varieties of experience in different positions from Account Management, Operation Manager to Acting Director of Learning and Development Asia Pacific in a multinational corporation.

He brings with him a wealth of experience working with people from all levels of the organization and different business functions in companies across Asia Pacific. He is experienced in developing and managing Talent Management program, and was involved in developing and implementing interventions for organisational performance. Beng Teck travelled extensively in Asia Pacific, leading in the development of learning curriculum for roles based on competency and skills assessment.

He had conducted training, as well as facilitated training workshops in Singapore and various other Asia Pacific countries, focusing in areas of performance management, project management, consulting, leadership and management, teamwork and other soft skills. He is highly energetic, and has a strong passion for developing people, thus quickly engaging his participants.


1 day, 7 hours


A highly interactive course based on lecture, activities, videos, profiling instrument, and discussion.

Other Information

Note: SkillsFuture Funding currently unavailable

Course Calendar

Commence Dates Duration SHRI Member Non-Member  
03 Oct 2018 1 Day  S$300.00  S$380.00 Registration

Course fees are subject to the prevailing GST charge. All information is correct at the time of publication. SHRICORP reserves the right to amend any of the above information if necessary.

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