EMERGING TECHNOLOGIES FOR EXCELLENT HUMAN RESOURCE SERVICE DELIVERY & OPERATIONAL EXCELLENCE (Synchronous e-Learning)

Next Intake

21 July 2026

DURATION

2-Day

16 training hours

18 IHRP CPD Hours

NEXT INTAKE

24th Intake

21 July 2026


DELIVERY MODE

Synchronous

e-Learning


PROGRAMME FEE

S$696.00

(Before GST)

S$758 .64

(After GST)

** Up to 70% SSG Training Grant

Apply Now

Outline

To provide an updated overview of the emerging trends in technology-driven human resource management, commonly known as e-HRM, to meet the evolving needs of modern Human Resource service delivery. As technology becomes more prevalent and cost-effective, many HR services and delivery methods increasingly rely on HR technologies and related practices. However, many HR professionals, especially in SMEs, have yet to fully embrace these technologies and practices. This course aims to equip HR professionals with foundational HR technology skills, enabling them to capitalise on trends that are set to revolutionise the Digital HR landscape, thereby maximising human potential and gaining a competitive business advantage. This is also crucial in the journey toward becoming a smart nation, with the integration of technology-driven management tools.

Objectives

The 2-Day short course explores and evaluates the various Emerging Technologies that affect the effectiveness and efficiencies of human resource service delivery.


The course aims to deliver effective HR services in a cost-efficient manner through an optimal and customer-centric service delivery operating model.


The learners shall acquire knowledge to identify opportunities for continuous improvement of service quality or costs, implement HR Transformation programmes to enhance productivity and cost efficiency, adopt a service-oriented mindset and people-centricity in dealing with internal and business stakeholders.

Learning Outcomes

After the delivery of this course, participants should be able to:

  • Explain the significance of HR Service Delivery Models;
  • Identify and evaluate the emerging Trends in HR Technology & Practices;
  • Evaluate the common HR Technologies available for adoption;
  • Identify and appreciate the possible applications of common HR Technologies;
  • Describe the key applications of Technology Driven HR Service Delivery

Participants will also understand the Performance Gaps / Enhancement addressed in the course:

  • Awareness of technology and its impact on the human resource management and business in the new technological world;
  • The prevailing HR service models that have been shaped by technologies and their trends that help transform the business world;
  • The emergence of various social media tools and how they have helped in the integration with mainstream technologies to transform modern workplace and if HR professionals and business people are not brought up to date with these trends, businesses will lose competitive advantage;
  • Emerging HR technologies with their versatilities and flexibilities will transform the scope of HR management to elevate its strategic position to value add to the success of the businesses; and
  • Emerging HR technologies will enhance the values of HR Management with new tools and techniques in areas such as technology enabled learning, performance support, e-recruiting, groupware, HR analytics etc.

Focal Topics

Introduction: The Significance of HR Service Delivery Model

  • Understand the changing nature of HR service delivery
  • Define the scope of HR service delivery strategies to achieve:
  • Service-oriented mindset
  • People-centric policies and processes
  • Cost-efficiency and cost-reduction missions
  • Understand how HR service delivery is influenced by structure, processes, and technology
  • Comprehend the prevailing HR service delivery models


Emerging Trends in HR Technology & Practices

  • Envisage the existing and emerging trends of HR Technology and related tools
  • Identify some of the technological tools that provide needed services for the entire Employment Lifecycle
  • Identify some of the approaches to evaluate these emerging HR Technology tools and the relationship of technology and service delivery with technology enablement
  • Identify the opportunities to harness HR Technology and Process re-engineering for continuous improvement
  • Changing Trends in HR Operations


Common HR Technologies available

  • Understand the approaches of identifying the needs for technological driven services needed in the critical stages of Employment Life-cycle
  • Conduct HR service delivery need analysis
  • Develop technological HR service delivery approach for:
  • Sourcing / Staffing / Talent Management
  • Effectiveness of On boarding
  • Employee Engagement
  • Learning and Development
  • Employee Performance
  • Reward Management


Applications of Common HR Technologies

  • Develop technological HR service delivery approach for:
  • Cost efficiency and cost reduction
  • Development of skills and attenuation of skills
  • Manage critical issues and decisions
  • Understand how to technology influence the various service delivery models of:
  • HR Business Partnership
  • Centres of Expertise
  • HR Shared Services
  • Describe the transformational HR framework with technological driven HR Service Delivery
  • Describe the applications of various HR service delivery models


Applications of Technology driven HR service delivery

  • Appreciate the outcome of technology driven HR service delivery and organisational change process;
  • Identify the necessary skill sets for applying technology for operational excellence in the areas of:
  • People-centeredness services
  • Service-oriented mindset and processes
  • Process optimisation
  • Role change
  • Organisational redesign
  • Continuous Improvement

-Pitfalls in HR Systems Implementation


Who Should Attend

Senior Managers, Managers and Executives who are involved (not limited to) in effective and efficient Human Resource Service Delivery & Operational Excellence and responsible for identifying and adopting Emerging Technologies for human resource management.

Course Delivery

Course Delivery is made up of a combination of active learning, sharing, discussions, participation and hands-on case exercises and short presentations of discussion outcome.

The approach will be to study the contents and the process of Emerging Technologies for Excellent Human Resource Service Delivery & Operational Excellence. Participants are encouraged to adopt a higher level of learning to understand and apply what is learnt to tackle real life organisational scenarios.

Interactive learning in the form of searching for information on the internet may be needed from time to time. Hence, a laptop or tablet computer with internet access would be useful during the class time.

Course Duration

  • 2-Day
  • 16 Hours (16-hours does not include lunch break for both days)
  • 18 IHRP CPD Hours (includes 2-hours lunch break for both days)
  • 09:00AM to 06:00PM (inclusive of 1-hour lunch break) *Registration commences at 08:30AM on the first day

Assessment Methods

The 2-Day Short Course focus on the Focal Topics as stipulated in the course.


There will be an Open Book Assessment conducted within the 2-Day Short Course.


This is to help trainees understand the absorption of Learning Outcome, a short assessment is given within the 2-Day Short Course (16-hours).


The purpose of the short assessment is to help the trainees to know their SWOT and does not guarantee the success/failure in the actual IHRP Certification Assessment.


Trainees must achieve at least 75% attendance and must have passed the competency assessments to attain the Statement of Attainment.

Delivery Mode

  • Synchronous e-Learning
  • This course will be conducted via Zoom platform. Participants are encouraged to sign up for a Zoom account and have a laptop or desktop with “Zoom Client for Meetings” installed.

Course Fees

Before GST
After GST

Full Course Fee

S$696.00

S$758.64

Funding Available

Course participants may apply for:

Funding Information

SSG Training Grant, SkillsFuture Credit, SFEC Support & UTAP Funding.

For Training Grant application, please use the following reference code.

 

TPGateway Course Reference Number: TGS-2019501679


Course Support Period: 20 Mar 2019 to 19 Mar 2027


SSG Subsidy Eligibility

Company-Sponsored
Self-sponsored
Mid-career Enhanced Subsidy (MCES)

Singapore Citizens aged

≤ 39 years / Singapore PRs

Singapore Citizens aged 21 to 39 years / Singapore PRs and aged 21 years and above

Company Sponsored / Self-sponsored Singapore Citizens aged 40 years and above

Company-Sponsored

Non-SME
SME
Mid-career Enhanced Subsidy (MCES)

Training Grant

S$348.20

S$487.20

S$487.20

Amount Payable after 9% GST

S$410.64

S$271.44

S$271.44

Additional information

Subsidy type must be entered in the e-registration form

**Mandatory Documents to be submitted or emailed to the Training Provider upon receipt of confirmation email. (Otherwise, registration will not be completed.). This is to facilitate the Training Provider in applying for SSG funding on your behalf.


NRIC (Front and Back) – This is to ensure that the Certificate issued has the correct name as per the NRIC.


*Grant amount indicated here does not include absentee payroll (AP) funding, as this is dependent on the trainee’s hourly basic salary (except for trainees supported by surrogate employers, where AP is computed at a flat rate independent of salary).

Self-Sponsored

Normal
Mid-career Enhanced Subsidy (MCES)

Training Grant

S$348.00

S$487.20

Amount Payable after 9% GST

S$410.64


S$271.44

Additional information

Subsidy type to be keyed in at e-Registration form.

**Mandatory Documents to be submitted/emailed to Training Provider upon receipt of Confirmation email. (Otherwise, registration will not be completed.). This is to facilitate Training Provider to apply for SSG Funding on your behalf.


NRIC (Front & Back) – This is to ensure that the Certificate issued is with the correct Name as per NRIC.

SkillsFuture Credit

For self-sponsored Singapore Citizen aged 25 years and above


Application for SkillsFuture Credit

  • Upon receipt of the tax invoice, trainees will need to log in to the SkillsFuture Credit portal to apply for SkillsFuture Credit and upload the tax invoice.
  • Take a screenshot of the approval with the amount applied for and the word ‘approved’ and email it to the Training Provider before the commencement of the course.
  • The Training Provider will collect the NETT fee (i.e., less the SkillsFuture Credit amount) from the trainee if there is still a remaining amount payable.


Union Training Assistance Programme (UTAP)

  • NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for the 2-day Short Course.
  • *UTAP supports 50% of the course fees paid cap at $250 per year. Trainee must be a union member throughout the course duration and at the time of claim. Trainee must achieve a minimum of 75% attendance for each application and have sat for all prescribed assessment. Other terms and conditions apply.   
  • For more information, please click here.

For Company-Sponsored

  • Company upon submission of the eRegistration, will need to submit/ email the Mandatory Document(s) of the Trainee to Training Provider within 24-hours upon submission of Registration. (Otherwise, registration will not be completed)
  • NRIC (Front & Back) – This is to ensure that the Certificate issued is with the correct Name as per NRIC.

SkillsFuture Enterprise Credit (SFEC) Support

  • SkillsFuture Enterprise Credit (SFEC) Support is available for Eligible Employers” Click Here for more information.
  • The SkillsFuture Enterprise Credit (SFEC) encourages employers to invest in enterprise transformation and capabilities of their employees. Eligible employers will receive a one-off S$10,000 credit to cover up to 90% of out-of-pocket expenses on qualifying costs for supportable initiatives, over and above the support levels of existing schemes.


Funding Criteria

  • Trainees must attend at least 75% of the course, complete the assessment with a pass or competent result.
  • Trainees need to key in the details as mentioned in the eRegistration Form and email the Mandatory Document(s) to the Training Provider.

Award of Certificate

Participants must achieve at least 75% attendance and must have passed the competency assessments to attain the Statement of Attainment.

Please note that the above Short Course – “Emerging Technologies for Excellent Human Resource Service Delivery & Operational Excellence” has been accredited by IHRP.

Trainer Profile

Our Trainer

{{brizy_dc_image_alt imageSrc=

Yeo Keng Kiat


Keng Kiat has over 30 years of extensive experience working in global multinational corporations in the IT, manufacturing and financial industries. He held leadership roles in People Operations, Learning & Development and Organisational Development for over a decade, driving strategic and operational programs in employee & industrial relations, talent management & succession planning, employee engagement, professional development, and corporate HR services.


Prior to his career in HR, Keng Kiat specialised IT process design and deployment, helping MNCs transform their IT processes to best practices and trained IT Service Management practitioners to operationalise policies and processes. He also has expertise in Data Centre automation, application change management and mainframe systems support.

Keng Kiat is an ACTA-certified Adult Educator and holds a Specialist Diploma in Advanced Facilitation. As an IBM Recognised Teacher / Educator, he facilitated inhouse corporate training in topics such as leadership, diversity & inclusion, professional integrity and business communications. He is also a Design Thinking practitioner and has facilitated strategic planning interventions to support organisational transformation and operational excellence.

Public courses he facilitates include Workforce Planning, Job Analysis & Redesign, Performance Evaluation, Interview & Selection Techniques, Change Management and essential skills for L&D professionals.

LinkedIn profile: https://www.linkedin.com/in/kengkiatyeo/


IHRP CPD Hours

On completion of this course, trainees will earn 18 HR-related Training Hours/CPD Hours that can be applied towards Application for or Renewal of IHRP certification.

Terms & Conditions

Course Registration

Please kindly see below for the process of our course registration.

  1. Interested applicants are required to register via the registration link. 
  2. Once we have received the registration and when the course is confirmed to commence, we will send out a course confirmation email to registrant and request for mandatory documents required for submission.
  3. Once mandatory documents have been submitted, we will proceed to perform enrolment and application of SSG training grant on TPGateway. (for funded courses)
  4. Once the above process is completed, we will prepare the invoice.
  5. Once the invoice is generated, we will send it to participants.

Prefer to visit us?

We are happy to share more with you.

CONTACT US