Delivering Transformational Change

HR Skills Framework Competency Standard Code: HRS-BIN-4094-1.1
TPGateway Course Reference Code:  TGS-2020513198


Course Overview

Organisational change is a constant for many, driven by a number of different forces including customers, markets and technology. Yet research shows that most change initiatives fail to get their intended outcomes and may even limit an organisation’s potential and its people. The effects of not managing change effectively can be devastating and long lasting, so it’s important that people professionals understand the issues and equip themselves with techniques to support change management initiatives.

This programme will help close the gap between theory and practice, enabling you to land transformational change with greater confidence.


1st Intake
26 & 28 January 2021

Tuesday & Thursday


2 days; 16 Hours
9am to 6pm (inclusive of 1 hour lunch break)
*Registration commences at 8:30am on the first day


SHRI New Premises @ 137 Cecil Street, #09-08,
Singapore 069537

Course Fee

Full Course Fee – $1284
(inclusive of 7% GST)


Course participants may apply SSG training grant.

Click here to register

Course Outline and Learning Outcome

a. Understanding Change and Transformation

  • Overview of stakeholders, business activities and processes that enable transformational changes
  • Discuss environment that impact change program and how the programme affect business activities and processes

b. Gather Support for Change through Conversation

  • Communicate changes and deliverables to stakeholders and employees
  • Types of change implementation programme and expectation of stakeholder

c. Behaviour and Leadership for Transformational Change

  • Challenges when implementing transformational changes
  • Supportive factors for change management

d. Driving Effective Change

  • Allocation of resources effectively
  • Potential pitfalls and obstacles in execution of change management procedures

e. Change Management Success Factors

  • Factors that support and hinder change programmes
  • Actions to smoothen change adoption and implementation
  • Change performance assessment and follow-up action

Learning Methodology

Course delivery is based on CIPD’s award winning instructional design approach:

Engage: To develop interest by involving participants emotionally and intellectually
Study: To focus on information and why theory is important
Activate: To introduce activities and exercises to anchor the learning
Reflect: To stand back and view experiences from different perspectives.

Participants can expect an experiential learning journey that includes discussions and debates, case studies and scenarios, peer sharing and self-reflection. All designed to ensure you can apply the theories, concepts and tools you learn in to practice in the workplace.

Whether face to face or virtual, our instructor-led lessons incorporate interactive teaching and facilitation, sequencing the learning in bite-sized blocks to aid retention.

Course Benefits

It’s clear that change is complex and whilst there isn’t a single solution to managing it, there are evidence-based techniques that will help you in enhancing the effectiveness of change programmes. Delivering Transformational Change will help equip you in moving towards ensuring a long term sustainability of a change.

By the end of this course, you will be able to:

  • Demonstrate understanding of how change and transformation impacts the business and the people
  • Articulate your business case for change through effective communication
  • Develop behaviours that promote influence and impact, to lead through times of transition
  • Create committed alliances and mobilise teams to contribute towards the transformation journey
  • Establish factors that affect successful change management
  • Appraise the progress of change management

Target Learners

Best suited for mid to senior level HR and Learning and Development professionals involved in managing people through organisational change and transformation.

  • Senior HR practitioner or business leader seeking to be successful expert initiator and facilitator of transformational change
  • Aspiring HR and L&D manager with roles and responsibilities in managing and supporting changes at the workplace
  • Business unit head that crossover into shaping and designing organisational change
  • Consultant, owner of small and medium sized business desiring to better manage and facilitate company-wide transformation

Award of Certificate

Participants must achieve at least 75% attendance and must have passed the competency assessments to attain the Statement of Attainment and receive a joint certificate from CIPD and SHRI.

SSG Training Grant

SkillsFuture Enterprise Credit (SFEC) Support

SkillsFuture Enterprise Credit (SFEC) Support is available for Eligible Employers” Click here for more information.

The SkillsFuture Enterprise Credit (SFEC) encourages employers to invest in enterprise transformation and capabilities of their employees. Eligible employers will receive a one-off S$10,000 credit to cover up to 90% of out-of-pocket expenses on qualifying costs for supportable initiatives, over and above the support levels of existing schemes.

SkillsFuture Credit

For self-sponsored Singapore Citizen age 25 years and above

Self-sponsored applicant can use the SkillsFuture credit to offset the course fees by applying through

Trainee can check their credit balance and transactions via

Application for SkillsFuture Credit

  • Upon receipt of email confirmation, trainee will need to log in to SkillsFuture Credit portal to apply for the SkillsFuture Credit and upload the email confirmation & Tax Invoice.
  • Take a screen shot of the approval with the amount applied for and the word ‘approved’, scan and email it to Training Provider before commencement of the course and upon making fee payment.
  • Training Provider will collect the NETT Fee (i.e. less the SkillsFuture Credit amount) from trainee.
  • The receipt that will be issued to trainee will indicate an outstanding amount (i.e. the SkillsFuture Credit amount) which Training Provider will claim from SkillsFuture Credit after the successful completion of the short course.

Profile of Trainer

Doris De Souza

Doris has more than 20 years of experience in learning and development, coaching, and leadership development. Over the last 9 years, she deep dive into Change Management and has trained more than 7000 learners locally and in Asia. Her passion is in developing and enhancing individual excellence to increase overall team performance. She was recognised for her effort in Training and Development and was awarded in June 2020, the Fellowship at the Institute of Training and Development (UK).

To date, Doris facilitated to over 7000 Asian and local audience.

Doris’s participants appreciate her positive attitude, warmth and genuine personality. She brings into every facilitation her energy, her capability to use group facilitation skills in bridging people across all diverse groups as well as her outstanding ability to create opportunities for participants to share their insights and experiences.

All course registrations are subject to our Terms and Conditions, please click here to view.

For further information, please contact:

Tel: 64380012
Email: [email protected]

Click here to register