Emerging Technologies for
Excellent Human Resource
Service Delivery &
Operational Excellence

(Synchronous e-learning)

HR Skills Framework Competency Standard Code: HRS-BIN-4093-1.1
TPGateway Course Reference Number: TGS-2019501679

Course Objective

The 2-day short course explores and evaluates the various Emerging Technologies that affect the effectiveness and efficiencies of human resource service delivery.
The course aims to deliver effective HR services in a cost efficient manner through an optimal and customer-centric service delivery operating model.

The learners shall acquire knowledge to identify opportunities for continuous improvement of service quality or costs, implement HR Transformation programmes to enhance productivity and cost efficiency, adopt a service-oriented mindset and people-centricity in dealing with internal and business stakeholders.

Please visit IHRP website: http://ihrp.sg/ for more details on Short Course – “Emerging Technologies for Excellent Human Resource Service Delivery & Operational Excellence” has been accredited by IHRP.


To provide an updated overview of the emerging trends of technology-driven human resource management or commonly known as e-HRM to meet the changing needs of new Human Resource Service delivery. As technology becomes more prevalent and cost-effective, many HR services and delivery methods cannot do without HR technologies and related practices. However, many HR professionals, especially in the SMEs, have yet to embrace HR technologies and related practices. The course aims to bring these HR professionals to the level of foundational HR technology savvy level to take advantage of the trends that will revolutionise the Digital HR world to help maximise human potential and gain business competitive advantage. This is also vital in the journey of becoming a smart nation with the permeation of technology driven management tools.

Learning Outcome

After the delivery of this course, participants should be able to:

  • Explain the significance of HR Service Delivery Models;
  • Identify and evaluate the emerging Trends in HR Technology & Practices;
  • Evaluate the common HR Technologies available for adoption;
  • Identify and appreciate the possible applications of common HR Technologies;
  • Describe the key applications of Technology Driven HR Service Delivery

Participants will also understand the Performance Gaps / Enhancement addressed in the course:

  • Awareness of technology and its impact on the human resource management and business in the new technological world;
  • The prevailing HR service models that have been shaped by technologies and their trends that help transform the business world;
  • The emergence of various social media tools and how they have helped in the integration with main stream technologies to transform modern workplace and if HR professionals and business people are not brought up to date with these trends, businesses will lose competitive advantage;
  • Emerging HR technologies with their versatilities and flexibilities will transform the scope of HR management to elevate its strategic position to value add to the success of the businesses; and
  • Emerging HR technologies will enhance the values of HR Management with new tools and techniques in areas such as technology enabled learning, performance support, e-recruiting, groupware, HR analytics etc.


12th Intake
13 & 14 December 2021

Monday & Tuesday


2 days; 16 Hours
9am to 6pm (inclusive of 1 hour lunch break)
*Registration commences at 8:30am on the first day


On completion of this course, trainees will earn 18 HR-related Training Hours/ CPD Hours that can be applied towards Application for or Renewal of IHRP certification.

Click here to register

Course Fee

$744.72 (Inclusive of GST)


Course participants may apply for SkillsFuture credit, SSG training grant, SFEC support and UTAP funding. (Sign up for NTUC Membership here to apply for UTAP funding.)

Focal Topics

Introduction: The Significance of HR Service Delivery Model

  • Understand the changing nature of HR service delivery
  • Define the scope of HR service delivery strategies to achieve:
    – Service-oriented mindset
    – People-centric policies and processes
    – Cost-efficiency and cost-reduction missions
  • Understand how HR service delivery is influenced by structure, processes and technology
  • Comprehend the prevailing HR service delivery models

Emerging Trends in HR Technology & Practices

  • Envisage the existing and emerging trends of HR Technology and related tools
  • Identify some of the technological tools that provide needed services for the entire Employment Lifecycle
  • Identify some of the approaches to evaluate these emerging HR Technology tools and the relationship of technology and service delivery with technology enablement
  • Identify the opportunities to harness HR Technology and Process re-engineering for continuous improvement
  • Changing Trends in HR Operations

Common HR Technologies available

  • Understand the approaches of identifying the needs for technological driven services needed in the critical stages of Employment Life-cycle
  • Conduct HR service delivery need analysis
  • Develop technological HR service delivery approach for:
    – Sourcing / Staffing / Talent Management

    – Effectiveness of On boarding
    – Employee Engagement
    – Learning and Development
    – Employee Performance
    – Reward Management

Applications of Common HR Technologies

  • Develop technological HR service delivery approach for:
    – Cost efficiency and cost reduction
    – Development of skills and attenuation of skills
    – Manage critical issues and decisions
  • Understand how to technology influence the various service delivery models of:
    – HR Business Partnership
    – Centres of Expertise
    – HR Shared Services
  • Describe the transformational HR framework with technological driven HR Service Delivery
  • Describe the applications of various HR service delivery models

Applications of Technology driven HR service delivery

  • Appreciate the outcome of technology driven HR service delivery and organisational change process;
  • Identify the necessary skill-sets for applying technology for operational excellence in the areas of:
    – People-centeredness services
    – Service-oriented mindset and processes
    – Process optimisation
    – Role change
    – Organisational redesign
    – Continuous Improvement
    – Pitfalls in HR Systems Implementation

Course Delivery

Course Delivery is made up of a combination of active learning, sharing, discussions, participation and hands-on case exercises and short presentations of discussion outcome.

The approach will be to study the contents and the process of Emerging Technologies for Excellent Human Resource Service Delivery & Operational Excellence.  Participants are encouraged to adopt a higher level of learning to understand and apply what is learnt to tackle real life organisational scenarios.

Interactive learning in the form of searching for information on the internet may be needed from time to time.  Hence, a laptop or tablet computer with internet access would be useful during the class time.

Award of Certification

Participants must achieve at least 75% attendance and must have passed the competency assessments to attain the Statement of Attainment.

Please note that the above Short Course – “Emerging Technologies for Excellent Human Resource Service Delivery & Operational Excellence” has been accredited by IHRP.

Funding Information

SSG Training Grant, SkillsFuture Credit, SFEC Support & UTAP Funding.

For Training Grant application, please use the following reference code.
TPGateway Course Reference Number: TGS-2019501679
Course Support Period: 20 Mar 2019 to 19 Mar 2023

Who Should Attend

Senior Managers, Managers and Executives who are involved (not limited to) in effective and efficient Human Resource Service Delivery & Operational Excellence and responsible for identifying and adopting Emerging Technologies for human resource management.

Profile of Trainer

Victor Kow has more than 38 years’ experience in senior management functions, strategic human resource management, training & development, management & leadership development, employee relations, information technology management and management consultancy in both the public and private sectors in the Asia Pacific and African regions. He has conducted numerous management training courses and carried out various management consultancy and competency based learning & development workhops in the Asia-Pacific region in both English and Chinese.

Victor has working knowledge of HR and strategic management matters in the Asia Pacific region. He has extensive experience in Talent and Leadership Management in large organizations in the region. He was previously an Employer Panel Member, Singapore Industrial Arbitration Court. He has conducted various workshops in Human Resource Management for senior Government officials of Commonwealth countries, Thailand, Vietnam and China in Singapore. He was also invited to conduct customized workshops for senior government officials in Vietnam, Macau, Tanzania and Pakistan. Victor has also customized numerous training workshops for Multinational Organizations both in Singapore and in the Asia Pacific region in various areas in Management, and HR.

Victor is a qualified Registered Management Consultant (RMC) and is a Certified HR Analytical Professional (Advanced).

Course fee after SSG training grant may vary and is subjected to SSG approval.

*Grant amount indicated here does not include absentee payroll (AP) funding as this is dependent on the trainee’s hourly basic salary (other than for trainees supported by surrogate Employers, where AP is computed on flat rate independent of salary).

Funding Criteria

  • Trainee must attend at least 75% of the course, complete the assessment with a pass or competent result.
  • Trainee needs to key in the details as mentioned in the eRegistration Form and email the Mandatory Document(s) to the Training Provider.

For Self-sponsored

**Mandatory Documents to be submitted/emailed to Training Provider within 24 hours upon submission of Registration. (otherwise Registration will not be completed.).  This is to facilitate Training Provider to apply for SSG Funding on your behalf.

  • NRIC (Front & Back) – This is to ensure that the Certificate issued is with the correct Name as per NRIC.

SkillsFuture Credit

For self-sponsored Singapore Citizen age 25 years and above

Self-sponsored applicant can use the SkillsFuture credit to offset the course fees by applying through http://www.skillsfuture.sg/credit.

Trainee can check their credit balance and transactions via http://www.skillsfuture.sg/credit.

Application for SkillsFuture Credit

  • Upon receipt of email confirmation, trainee will need to log in to SkillsFuture Credit portal to apply for the SkillsFuture Credit and upload the email confirmation & Tax Invoice.
  • Take a screen shot of the approval with the amount applied for and the word ‘approved’, scan and email it to Training Provider before commencement of the course and upon making fee payment.
  • Training Provider will collect the NETT Fee (i.e. less the SkillsFuture Credit amount) from trainee.
  • The receipt that will be issued to trainee will indicate an outstanding amount (i.e. the SkillsFuture Credit amount) which Training Provider will claim from SkillsFuture Credit after the successful completion of the short course.

For Company Registration

  • Company upon submission of the eRegistration, will need to submit/ email the Mandatory Document(s) of the Trainee to Training Provider within 24 hours upon submission of Registration. (otherwise Registration will not be completed)
  • NRIC (Front & Back) – This is to ensure that the Certificate issued is with the correct Name as per NRIC.

SkillsFuture Enterprise Credit (SFEC) Support

SkillsFuture Enterprise Credit (SFEC) Support is available for Eligible Employers” Click here for more information.

The SkillsFuture Enterprise Credit (SFEC) encourages employers to invest in enterprise transformation and capabilities of their employees. Eligible employers will receive a one-off S$10,000 credit to cover up to 90% of out-of-pocket expenses on qualifying costs for supportable initiatives, over and above the support levels of existing schemes.

Union Training Assistance Programme (UTAP)

NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for the 2-day Short Course.

*UTAP supports 50% of the course fees paid cap at $250 per year. Trainee must be a union member throughout the course duration and at the time of claim.  Trainee must achieve a minimum of 75% attendance for each application and have sat for all prescribed assessment. Other terms and conditions apply.

Sign up for NTUC Membership here to apply for UTAP funding.
For more information, please click here.

All course registrations are subject to our Terms and Conditions,
please click here to view.

For further information, please contact:

Tel: 64380012 or email: [email protected]


Click here to register