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IHRP Course

Emerging Technologies for Excellent Human Resource Service Delivery & Operational Excellence

Next intake on


2 Days

16 training hours


27 Jun 2023

15th (27 & 28 Jun 2023)


18 Hours

HR-related training hours



Inclusive of GST

Inclusive of 8% GST

To provide an updated overview of the emerging trends of technology-driven human resource management or commonly known as e-HRM to meet the changing needs of new Human Resource Service delivery. As technology becomes more prevalent and cost-effective, many HR services and delivery methods cannot do without HR technologies and related practices. However, many HR professionals, especially in the SMEs, have yet to embrace HR technologies and related practices.

The course aims to bring these HR professionals to the level of foundational HR technology savvy level to take advantage of the trends that will revolutionise the Digital HR world to help maximise human potential and gain business competitive advantage. This is also vital in the journey of becoming a smart nation with the permeation of technology driven management tools.

Course Objective

The 2-day short course explores and evaluates the various Emerging Technologies that affect the effectiveness and efficiencies of human resource service delivery.
The course aims to deliver effective HR services in a cost efficient manner through an optimal and customer-centric service delivery operating model.

The learners shall acquire knowledge to identify opportunities for continuous improvement of service quality or costs, implement HR Transformation programmes to enhance productivity and cost efficiency, adopt a service-oriented mindset and people-centricity in dealing with internal and business stakeholders.

Please visit IHRP website: for more details on Short Course – “Emerging Technologies for Excellent Human Resource Service Delivery & Operational Excellence” has been accredited by IHRP.

Interactive Modules

Interactive learning in the form of searching for information on the internet may be needed from time to time. Hence, a laptop or tablet computer with internet access would be useful during the class time.

Who Should Attend?

Senior Managers, Managers and Executives who are involved (not limited to) in effective and efficient Human Resource Service Delivery & Operational Excellence and responsible for identifying and adopting Emerging Technologies for human resource management.







9am to 6pm (inclusive of 1 hour lunch break) *Registration commences at 8:30am on the first day

Focal Topics

Introduction: The Significance of HR Service Delivery Model

  • Understand the changing nature of HR service delivery
  • Define the scope of HR service delivery strategies to achieve:
    – Service-oriented mindset
    – People-centric policies and processes
    – Cost-efficiency and cost-reduction missions
  • Understand how HR service delivery is influenced by structure, processes and technology
  • Comprehend the prevailing HR service delivery models

Applications of Common HR Technologies

  • Develop technological HR service delivery approach for:
    – Cost efficiency and cost reduction
    – Development of skills and attenuation of skills
    – Manage critical issues and decisions
  • Understand how to technology influence the various service delivery models of:
    – HR Business Partnership
    – Centres of Expertise
    – HR Shared Services
  • Describe the transformational HR framework with technological-driven HR Service Delivery
  • Describe the applications of various HR service delivery models

Emerging Trends in HR Technology & Practices

  • Envisage the existing and emerging trends of HR Technology and related tools
  • Identify some of the technological tools that provide needed services for the entire Employment Lifecycle
  • Identify some of the approaches to evaluate these emerging HR Technology tools and the relationship of technology and service delivery with technology enablement
  • Identify the opportunities to harness HR Technology and Process re-engineering for continuous improvement
  • Changing Trends in HR Operations

Applications of Technology driven HR service delivery

  • Appreciate the outcome of technology driven HR service delivery and organisational change process;
  • Identify the necessary skill-sets for applying technology for operational excellence in the areas of:
    – People-centeredness services
    – Service-oriented mindset and processes
    – Process optimisation
    – Role change
    – Organisational redesign
    – Continuous Improvement
    – Pitfalls in HR Systems Implementation

Common HR Technologies available

  • Understand the approaches of identifying the needs for technological driven services needed in the critical stages of Employment Life-cycle
  • Conduct HR service delivery need analysis
  • Develop technological HR service delivery approach for:
    – Sourcing / Staffing / Talent Management
    – Effectiveness of On boarding
    – Employee Engagement
    – Learning and Development
    – Employee Performance
    – Reward Management

Award of Certificate

Participants must achieve at least 75% attendance and must have passed the competency assessments to attain the Statement of Attainment.

The purpose of the short assessment is to help participants know their SWOT and does not guarantee the success/failure in the actual IHRP Certification Assessment.

Please note that the above Short Course – “Emerging Technologies for Excellent Human Resource Service Delivery & Operational Excellence” has been accredited by IHRP.

Next Intakes

15th (27 & 28 Jun 2023)

27 Jun 2023

Application Closing

23 Jun 2023

Next intake starts in

92 days

. Apply by

23 Jun 2023

Course Delivery

Course Delivery is made up of a combination of active learning, sharing, discussions, participation and hands-on case exercises and short presentations of discussion outcome.


Mode of Delivery will be via Synchronous e-learning during this pandemic situation until further notice from SSG.

Certified By

All course registrations are subject to our Terms and Conditions, please click here to view.

Our Trainer

Derek Tan

Derek TAN is a IHRP Master Professional with more than 25 years of professional experience in the entire suite of HR & OD functions including the design and development of change management, talent management, performance management, career development, capability development and total rewards systems.

His extensive work experiences in the public and private sectors include core values alignment initiatives, rationalising manpower costs through organizational design, job redesign and workforce productivity measures, enhancing the company’s’ learning culture through inception of virtual learning academies with competency roadmaps & priority frameworks, improving employees’ UX through digitalisation of HR processes, raising the company’s EVP through deliberate HR policy re-think and career & salary re-design, and strengthening HR governance through education & continuous assessment.

Derek is an ACLP-certified adult educator who is passionate about helping people to grow their careers and enable companies to equip their workforce. Since entering the training & consultancy field in 2021, he has successfully trained hundreds of people in HR Management & Organisation Development.

Read more

HR Skills Framework Competency Standard Code: HRS-BIN-4093-1.1
TPGateway Course Reference Code: TGS-2019501679

Funding Available

SSG Training Grant, SkillsFuture Credit, SFEC Support & UTAP Funding (effective up to March 2025 for self-sponsored NTUC members)

For Training Grant application, please use the following reference code.

TPGateway Course Reference Number: TGS-2019501679

Course Support Period: 20 Mar 2019 to 19 Mar 2023

Funding Criteria

Trainee must attend at least 75% of the course, complete the assessment with a pass or competent result.

Trainee needs to key in the details as mentioned in the eRegistration Form and email the Mandatory Document(s) to the Training Provider.

SkillsFuture Credit

For self-sponsored Singapore Citizen age 25 years and above

Self-sponsored applicant can use the SkillsFuture credit to offset the course fees by applying through

Trainee can check their credit balance and transactions via

Application for SkillsFuture Credit

Upon receipt of email confirmation, trainee will need to log in to SkillsFuture Credit portal to apply for the SkillsFuture Credit and upload the email confirmation & Tax Invoice.

Take a screen shot of the approval with the amount applied for and the word ‘approved’, scan and email it to Training Provider before commencement of the course and upon making fee payment.

Training Provider will collect the NETT Fee (i.e. less the SkillsFuture Credit amount) from trainee.

The receipt that will be issued to trainee will indicate an outstanding amount (i.e. the SkillsFuture Credit amount) which Training Provider will claim from SkillsFuture Credit after the successful completion of the short course.

SkillsFuture Enterprise Credit (SFEC) Support

SkillsFuture Enterprise Credit (SFEC) Support is available for Eligible Employers” Click here for more information.

The SkillsFuture Enterprise Credit (SFEC) encourages employers to invest in enterprise transformation and capabilities of their employees. Eligible employers will receive a one-off S$10,000 credit to cover up to 90% of out-of-pocket expenses on qualifying costs for supportable initiatives, over and above the support levels of existing schemes.

Union Training Assistance Programme (UTAP)

NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for the 2-day Short Course – effective up to March 2025 for self-sponsored NTUC members.

*UTAP supports 50% of the course fees paid cap at $250 per year. Trainee must be a union member throughout the course duration and at the time of claim. Trainee must achieve a minimum of 75% attendance for each application and have sat for all prescribed assessment. Other terms and conditions apply.

Sign up for NTUC Membership here to apply for UTAP funding.
For more information, please click here.

SSG Subsidy Eligibility

Employer SponsoredSelf-sponsoredMid career Enhanced Subsidy (MCES)
Singapore Citizens aged ≤ 39 years/ Singapore PRsSingapore Citizens aged 21 to 39 years/Singapore PRs aged 21 years and aboveCompany-sponsored / Self-sponsored Singapore Citizens aged 40 years and above

SSG Company-Sponsored (effective 1 January 2022)

Non SMESMEMid career Enhanced Subsidy (MCES)
Training Grant
Training Grant
Training Grant
Amount Payable after GST (8%)
Amount Payable after GST (8%)
Amount Payable after GST (8%)

Additional information
Company upon submission of the eRegistration, will need to submit/ email the Mandatory Document(s) of the Trainee to Training Provider upon receipt of Confirmation email. (otherwise Registration will not be completed)

NRIC (Front & Back) – This is to ensure that the Certificate issued is with the correct Name as per NRIC.

SSG Self-Sponsored (Effective 1 January 2022)

NormalMid career Enhanced Subsidy (MCES)
Training Grant
Training Grant
Amount Payable after GST (8%)
Amount Payable after GST (8%)

Additional information

Subsidy type to be keyed in at eRegistration form.

**Mandatory Documents to be submitted/emailed to Training Provider upon receipt of Confirmation email. (otherwise Registration will not be completed.). This is to facilitate Training Provider to apply for SSG Funding on your behalf.

NRIC (Front & Back) – This is to ensure that the Certificate issued is with the correct Name as per NRIC.


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