16 training hours
HR-related training hours
Course fee is subject to 8% GST
This two-day workshop aims to help participants understand and use Design Thinking as a way to understand business and stakeholder needs, gain different perspectives and insights, and generate ideas and solutions.
Who Should Attend?
HR professionals who want to expand their skill set on problem solving and engaging with stakeholders. HR Business Partners, Learning & Development/Organisational Development practitioners.
9.00am – 5.00pm
This programme will be covering the following:
- The changing economic and societal landscape and challenges facing HR
- Overview of Design Thinking Methodology
- Stage 1: Empathise
-Understanding end users and gaining insights into their needs and wants
-Setting aside assumptions and avoiding solutioning at an early phase
- Stage 2: Define the problem
-Defining the problem in a user-centric, human-oriented way, based on the observations and insights from Stage 1
- Stage 3: Ideate
-Generate multiple, diverse ideas to solve the problem as defined in Stage 2
- Stage 4: Prototype
-Create low-cost, scaled down version(s) of ideas generated
- Stage 5: Test
-Based on the results of Stage 4, solutions are refined and tested.
-Iterative nature of Design Thinking: it may be necessary to redefine the problem, or seek more information about the users, or generate more ideas.
- Applications in HR practice
–. Apply by
Lecture, group discussion, case study, hands-on application and practice.
Introduce Design Thinking as a method of solving problems and a way to engage stakeholders, test ideas, and promote openness and collaboration in organisations
Use Design Thinking to shift perspectives about customer needs, and come up with ways to serve these customers, via employee capabilities, organizational structure, and other HR tool
Virtually via Zoom.