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    Course Overview

    An employee has a grievance when he or she feels that he/she has been treated in an unfair manner. In some instances, with proper explanation and through counselling, the matter can be resolved. At other times, disciplinary actions are required to solve the matter on hand.  Upon reaching the decision to take the necessary disciplinary action, it is imperative to carry it out in a fair and just manner. This is to prevent any unhappiness between the employee and employer, as a negative relationship correlates to the working relationship within the organisation. Therefore, the people managers in the organisation need to be equipped with the proper skillsets to effectively handle grievance, discipline, and punish recalcitrant staff yet still gaining the respect and trust from other employees.

    Who Should Attend

    This course is suitable for supervisors, team leaders, managers, HR professionals or anyone who is or will be managing teams or individuals.

    Focal Topics

    Course Objectives / Learning Objectives 

    1. Understand how grievances occur in the workplace and the common grievance in the workplace
    2. Handling grievances effectively
    3. Understand what discipline is and why the need to discipline
    4. The common types of discipline actions enforced
    5. How to decide what the level of disciplinary action needed based on the actions from the employee
    6. How to maintain a positive relationship in the workplace

    Course Outline / Programme Details 

    1. What are grievances and the negative consequences to it
    2. How to react and what to do when a grievance occurs
    3. Why discipline is need and the common rules of discipline
    4. What are the common types of disciplinary actions and infractions
    5. Ensuring that the disciplinary action enforced is a fair and just one
    6. Understanding what termination of service is
    7. Avoid the pitfalls of wrongful dismissal
    8. Ensuring that the dismissal is done fairly to avoid victimization
    9. The Dos and Don’ts to maintain a positive working relationship in the workplace

    Learning Methodology

    This is a highly interactive course based on lectures, group discussion, and activities.

    Useful information

    Date: 3 October 2022

    Time: 9.00am – 5.00pm

    Platform: TBC

    Course Fee:

    SHRI Members: S$350.00
    Non-Members: S$400.00
    (Sign up for SHRI Membership to enjoy $100 off course fee!)
    (Course fee is subject to 7% GST)

    Limited Seats only, sign up now to avoid disappointment!

    Course fee after SSG training grant may vary and is subjected to SSG approval.
    *Grant amount indicated here does not include absentee payroll (AP) funding as this is dependent on the trainee’s hourly basic salary (other than for trainees supported by surrogate Employers, where AP is computed on flat rate independent of salary).

    Trainer profile

    Desmond Tan

    SHRI CORP, Associate Trainer

    Desmond has extensive experience in human resources and organisational development, both in the United States and around Asia. His career journey has taken him between consulting and several senior leadership roles in talent management/ organisational development across multiple industries. He was previously the Managing Director for premier HR consulting firm and is now the Principal Consultant with Argonite Consulting & Advisory, focusing on enabling leadership success, realising organisational transformation & designing talent management frameworks.


    His expertise encompasses the design and implementation of assessment and development centers, change and talent management processes, executive coaching, organisational development interventions, as well as capability building and development/ learning strategies. Desmond’s consulting experience spans across industries including pharmaceuticals, logistics, heavy industries, finance (banking and insurance), FMCG, manufacturing, shipping, information technology, oil and gas, and telecommunications.

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