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    Course Overview

    This two-day workshop aims to help participants understand and use Design Thinking as a way to understand business and stakeholder needs, gain different perspectives and insights, and generate ideas and solutions.

    Who Should Attend

    HR professionals who want to expand their skill set on problem solving and engaging with stakeholders. HR Business Partners, Learning & Development/Organisational Development practitioners.

    Focal Topics

    Learning Objectives

    • Introduce Design Thinking as a method of solving problems and a way to engage stakeholders, test ideas, and promote openness and collaboration in organisations
    • Use Design Thinking to shift perspectives about customer needs, and come up with ways to serve these customers, via employee capabilities, organizational structure, and other HR tool

    Programme Details

    The programme will be covering:

    • The changing economic and societal landscape and challenges facing HR
    • Overview of Design Thinking Methodology
    • Stage 1: Empathise
      • Understanding end users and gaining insights into their needs and wants
      • Setting aside assumptions and avoiding solutioning at an early phase
    • Stage 2: Define the problem
      • Defining the problem in a user-centric, human-oriented way, based on the observations and insights from Stage 1
    • Stage 3: Ideate
      • Generate multiple, diverse ideas to solve the problem as defined in Stage 2
    • Stage 4: Prototype
      • Create low-cost, scaled down version(s) of ideas generated
    • Stage 5: Test
      • Based on the results of Stage 4, solutions are refined and tested.
      • Iterative nature of Design Thinking: it may be necessary to redefine the problem, or seek more information about the users, or generate more ideas.
    • Applications in HR practice

    Learning Methodology

    Lecture, group discussion, case study, hands-on application and practice

    Useful information

    Dates: TBC

    Time: 9.00am – 5.00pm

    Platform: via Zoom

    Course Fee:

    SHRI Member: $500
    Non-Member: $600
    (Sign up for SHRI Membership to enjoy $100 off course fee!) (Course fee is subject to GST)

    Course fee after SSG training grant may vary and is subjected to SSG approval.
    *Grant amount indicated here does not include absentee payroll (AP) funding as this is dependent on the trainee’s hourly basic salary (other than for trainees supported by surrogate Employers, where AP is computed on flat rate independent of salary).

    Trainer profile

    Darlene Joy Uy

    Facilitator | Consultant | Coach

    Darlene is an organisational consultant, learning programme designer, coach, and facilitator, and has 17 years of experience in learning and leadership development and supply chain management in local, regional and global roles with Procter & Gamble, Halogen Foundation, Unilever and Essilor. She has led initiatives and created programmes to develop management and leadership capabilities across all levels of the organization, to foster individual growth and support the business and societal goals of the organisation. She is also a co-creator of the Career SuperdriveTM and Team SuperdriveTM board games.

    As a coach and facilitator, Darlene believes that powerful learning experiences can be the engine of strategy execution and human development. She brings to her work both vision and execution, logic and empathy, seriousness and play. She enjoys working with individuals and teams that are open to learning and prototyping, and that seek to unleash individuals’ potential and harness collective strengths and wisdom to achieve common goals. As a coach, she works to generate self-awareness, so that individuals are better equipped to address the higher needs of their stakeholders. She has coached senior managers and leaders working in industries such as financial services, architecture, law, retail, consumer products and medical devices. Organisations for whom she facilitated programmes include Louis Vuitton Moet Hennessy, Aviva, Grab, Essilor, SkillsFuture Singapore, Shopee, and Singapore Public Service Division.

    Darlene is an ICF certified executive coach and holds an Executive Master’s Degree in Consulting and Coaching for change from INSEAD Business School. She is also certified in Systemic Team Coaching and Lego Serious Play and is licensed to use assessment tools such as Hogan and Team Connect 360.

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