Communicating Effectively
& Strategically

HR Skills Framework Competency Standard Code: HRS-HRM-4015-1.1
TPGateway Course Reference Code: TGS-2020513655

Mode of Delivery will be via Synchronous e-learning during this pandemic situation until further notice from SSG.


Course Objective

The role of a HR Business Partner (HRBP) involves having regular conversations with business leaders on people matters.  Given the fast-pace business environment that most if not all businesses are operating in, it is vital for the HRBP to be able to conduct these conversations strategically and be able to convey messages cross effectively in a two-way manner that not only engages the leaders to continue these conversations, but to be able to build the credibility and trust that these leaders have in HR.

This 1-day Short Course would provide participants with a strong foundation to the factors that drive and obstruct effective communication, and to be able to plan and conduct conversations strategically with business leaders.  The examples and cases discussed in the course would be relevant to the business environment that a HRBP would operate in.  Each participant would also takeaway a good understanding of his or her own communication style using a commonly used profile assessment.

Please visit IHRP website: http://ihrp.sg/ for more details on Short Course “Communicating Effectively & Strategically” accredited by IHRP.

Learning Outcome

Upon successful completion of the course, participants should be able to:

  • Understand the factors supporting and obstructing effective communication
  • Apply the understanding to analyse how to ensure that effective communication can be conducted
  • Understand a process on strategic communication and applying the understanding with stakeholders
  • Understand own communication style and that of others so as to optimise communication between self and others
  • Understand the key behaviours to be a trusted advisor with stakeholders

Intakes

9th Intake
29 December 2021
Wednesday

Duration

1 day; 8 Hours
9am to 6pm (inclusive of 1 hour lunch break)
*Registration commences at 8:30am

IHRP CPD Hours

On completion of this course, trainees will earn 9 HR-related Training Hours/ CPD Hours that can be applied towards Application for or Renewal of IHRP certification.

Click here to register

Course Fee

$428.00 (Inclusive of GST)

Funding

Course participants may apply for SkillsFuture credit, SSG training grant, SFEC support and UTAP funding. (Sign up for NTUC Membership here to apply for UTAP funding.)


Focal Topics


Effective Communication Model

  • The elements of effective communication
  • Factors that support and obstruct an effective communication
  • Apply this model in a day-to-day interactions with internal stakeholders as a HRBP

Strategic Communication Process

  • What is strategic communication?
  • The 8-step process and what goes into each step
  • Apply the process to a case study that is relevant to all HRBPs

Understanding Communication Styles

  • The 4 different types of communication style
  • What is my predominant style?
  • Strengths and challenges of each style in communicating effectively and strategically
  • How to optimise each style to that of the others

Becoming A Trusted Advisor

  • Who is a Trusted Advisor
  • The Trust Equation
  • The 5 key traits of a Trusted Advisor


Course Delivery

Delivery is made up of a combination of active learning, to maximise learning effectiveness.

The course incorporates:

  • Sharing of experiences and perceptions by participants and facilitator
  • Interactive discussions and use of learning materials between the participants and with the facilitator
  • Participants-led group work and presentation on case studies

Who Should Attend

HR professionals, Senior Managers, Managers and Executives seeking to advance their skillsets in effective communication and gaining useful know-how in communicating strategically with internal stakeholders.

Award of Certification

Participants must achieve at least 75% attendance and must have passed the competency assessments to attain the Statement of Attainment.

Please note that the above Short Course “Communicating Effectively & Strategically” has been accredited by IHRP.

Profile of Trainer

Thomas Yeo

SHRM Senior Certified Professional (SHRM-SCP) Certified HR Analytics Professional (Advanced Level) – Singapore Management University. Registered Management Consultant – ESG-Recognised, RMC-10047. Specialist Adult Educator – Adult Educators’ Professionalization, Institute for Adult Learning. Adult Educator Mentor – Institute for Adult Learning. Certified Productivity Professional – Singapore Productivity Centre / Japan Productivity Centre. Member – Institute of Management Consultants, Singapore. Certified Service Design Thinking Facilitator – DesignThinkers Academy, Netherlands. Certified Virtual Presenter – eSpeakers

Thomas is an experienced workforce development specialist with more than 18 years of experience in human capital development and continuing education and training (CET) sector. He started his own specialist consulting firm with like-minded partners in June 2014, and currently serves as the Principal TVET and HRD Consultant at CET Global Pte Ltd that provides enabling solutions in areas of competency-based human resources development and productivity improvements, developing and establishing HRM and HRD systems.

Thomas was the Project Director for various enterprise HRD projects as a Registered Management Consultant and Productivity Consultant. He helped enterprises improve their business processes, plan for organisation development and value creation through customer-centric focus. He adopts the “Design Thinking” methodology in analysing, developing and implementing HRM and HRD systems and process. With the introduction of Skills Frameworks in Singapore, he helped a number of companies adopt Skills Frameworks in their HRM system and practices, such as developing talent and people capability through a systematic approach of skills identification, talent development, learning and development, and performance management.

As an Adult Educator, Thomas enjoys sharing of knowledge and skills learners, peers and industry practitioners. He is currently an Associate Faculty Lecturer with the Singapore University of Social Sciences and Singapore Human Resources Institute Academy teaching HRD topics at the postgraduate level, and an Associate Adult Educator with the Institute for Adult Learning training industry practitioners to be curriculum developers and facilitators via the WSQ Diploma in Adult and Continuing Education. He is an Adult Educator Mentor with the Institute for Adult Learning, where he coaches and mentors aspiring new adult educators to reach their full potential. Thomas also conducts corporate and public workshops on A.I. and Data Science in Human Capital Development, Leadership, People Development, Critical Thinking, Productivity and Value Creation, and speaks at conferences worldwide.

Funding Information

SSG Training Grant, SkillsFuture Credit, SFEC Support & UTAP Funding.

For Training Grant application, please use the following reference code.

TPGateway Course Reference Number: TGS-2020513655

Course Support Period:  01 Dec 2020 to 30 Nov 2022


Course fee after SSG training grant may vary and is subjected to SSG approval.

*Grant amount indicated here does not include absentee payroll (AP) funding as this is dependent on the trainee’s hourly basic salary (other than for trainees supported by surrogate Employers, where AP is computed on flat rate independent of salary).

Funding Criteria

  • Trainee must attend at least 75% of the course, complete the assessment with a pass or competent result.
  • Trainee needs to key in the details as mentioned in the eRegistration Form and email the Mandatory Document(s) to the Training Provider.

For Self-sponsored

**Mandatory Documents to be submitted/emailed to Training Provider within 24 hours upon submission of Registration. (otherwise Registration will not be completed.).  This is to facilitate Training Provider to apply for SSG Funding on your behalf.

  • NRIC (Front & Back) – This is to ensure that the Certificate issued is with the correct Name as per NRIC.

SkillsFuture Credit

For self-sponsored Singapore Citizen age 25 years and above

Self-sponsored applicant can use the SkillsFuture credit to offset the course fees by applying through http://www.skillsfuture.sg/credit.

Trainee can check their credit balance and transactions via http://www.skillsfuture.sg/credit.

Application for SkillsFuture Credit

  • Upon receipt of email confirmation, trainee will need to log in to SkillsFuture Credit portal to apply for the SkillsFuture Credit and upload the email confirmation & Tax Invoice.
  • Take a screen shot of the approval with the amount applied for and the word ‘approved’, scan and email it to Training Provider before commencement of the course and upon making fee payment.
  • Training Provider will collect the NETT Fee (i.e. less the SkillsFuture Credit amount) from trainee.
  • The receipt that will be issued to trainee will indicate an outstanding amount (i.e. the SkillsFuture Credit amount) which Training Provider will claim from SkillsFuture Credit after the successful completion of the short course.

For Company Registration

  • Company upon submission of the eRegistration, will need to submit/ email the Mandatory Document(s) of the Trainee to Training Provider within 24 hours upon submission of Registration. (otherwise Registration will not be completed)
  • NRIC (Front & Back) – This is to ensure that the Certificate issued is with the correct Name as per NRIC.

SkillsFuture Enterprise Credit (SFEC) Support

SkillsFuture Enterprise Credit (SFEC) Support is available for Eligible Employers” Click here for more information.

The SkillsFuture Enterprise Credit (SFEC) encourages employers to invest in enterprise transformation and capabilities of their employees. Eligible employers will receive a one-off S$10,000 credit to cover up to 90% of out-of-pocket expenses on qualifying costs for supportable initiatives, over and above the support levels of existing schemes.

Union Training Assistance Programme (UTAP)

NTUC members enjoy UTAP* benefit of up to $200 each year when you sign up for the 1-day Short Course.

*UTAP supports 50% of the course fees paid cap at $250 per year. Trainee must be a union member throughout the course duration and at the time of claim.  Trainee must achieve a minimum of 75% attendance for each application and have sat for all prescribed assessment. Other terms and conditions apply.

Sign up for NTUC Membership here to apply for UTAP funding.
For more information, please click here.

Online Course Registration


All course registrations are subject to our Terms and Conditions, please click here to view.

For further information, please contact:

Tel: 64380012 or email: [email protected]shri.org.sg

 

Click here to register