Essential Managerial Skills

Learning Overview

The most effective leaders surround themselves with the right people and then maximize their team. While the best leaders are not well-rounded, the best teams are. Great managers understand their team members’ different and varied needs. People follow leaders for very specific reasons.

When a manager acquires the essential skill set, team members are able to describe exactly what they need from a leader in the areas of trust, compassion, direction, stability, and hope.

This intensive and experiential workshop will enhance your learning of key concepts & practices, through role modelling, personal reflections, individual / group activities and case studies.

Learning Objectives

After the training, learners will be able to

  • Understand the challenges of being a people manager
  • Apply leading change practices at the workplace
  • Take a more proactive approach – moving from dependency to inter dependency
  • Delegate staff with confidence and clarity based on their abilities
  • Apply systematic coaching through a 4 step process
  • Make rational decisions in a timely manner
  • Communicate effectively with stakeholders
  • Set measurable  goals / objectives
  • Conduct performance appraisal and review
  • Manage workplace conflict effectively

Learning Outline

Day 1 Outline

  • Self Mastery -Team Effectiveness – Business Results Model
  • Difference between leadership & management
  • The leader as a change champion
  • Emotional intelligence at the workplace
  • Communication skills with stakeholders
  • Motivational techniques to increase performance
  • 6 strategies to influence team members
  • 5 Cs to high engagement
  • Steps to achieve effective delegation

Day 2 Outline

  • 6 steps in rationale thinking and problem solving
  • Set smarter goals and KPIs
  • Differentiate between job instruction and coaching
  • Characteristics of a good coach
  • Apply a structured coaching conversation which get results
  • Prepare, anticipate and conduct the appraisal
  • 4 strategies to reduce or resolve conflicts


A must for all who have responsibilities in the learning and development of staff.  Especially L&D and HR Managers, HR business partners, Heads of function and line trainers.

Other Information

Note: SkillsFuture Funding is currently unavailable

Course Calendar

Schedule Dates Duration Non-Member  
6-7 Jul 17 2 Days (14 hours)
(9am – 5pm)
S$600.00 Registration
20-21 Nov 17 2 Days (14 hours)
(9am – 5pm)
S$600.00 Registration

All prices listed here are subject to the prevailing GST charges. All information on this page are correct at the time of its publication. SHRICORP reserves the right to amend any of the above information if necessary

Members’ rate

  • 10% off for members

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